Instant senior-level freight guidance, available anytime.
Give your team the confidence, clarity, and experience they need to execute efficiently, consistently, and accurately.
Unlimited access to decades of logistics expertise.
How It Works
Paste Your Question
Drop in a customer email, RFQ, shipment details, or operational question, just like texting a colleague.
Get Expert Guidance
FreightAware analyzes your input and responds with senior-level advice, structured templates, and best practices.
Execute with Confidence
Copy-paste the output into your email, update your systems, and keep the operation moving, accurately and efficiently.
Why FreightAware?
Stop waiting for senior staff. Get instant answers to complex operational questions and keep shipments moving without delays or uncertainty.
Consistency matters. Your entire team follows the same standards and best practices, eliminating errors that come from inconsistent guidance.
Empower your team. Reduce escalations and improve first-touch resolution by giving everyone senior-level expertise at their fingertips.
Professional communication, every time. Access email-ready templates that maintain clarity and professionalism in every customer interaction.
Built-in compliance. MAWB validation and IATA compliance checks catch errors before they cause problems in your operations.
Always available. FreightAware provides instant guidance 24/7, no matter your time zone or shift schedule.
How FreightAware Guides Your Team
See how FreightAware transforms common freight challenges into clear, structured guidance.
| Message Type | Common Challenge | What FreightAware Fixes |
|---|---|---|
| Analyze Customer Inquiry | Missing cargo details, pickup location, or delivery requirements | Checks for all required quote info and identifies what's missing |
| Request Quote from Carrier | Incomplete cargo data or unclear service requirements | Structures professional quote request with all carrier-required fields |
| Prepare Customer Quote | Pricing unclear or unprofessional presentation | Turns carrier rates into clear, professional customer offers |
| Order Confirmation | Missing booking details or next steps unclear | Confirms all booking details and clarifies next steps for customer |
| Send Booking to Carrier | Incomplete booking data or missing documentation | Ensures all carrier-required booking fields and docs are included |
| Pre-Alert to Customer | Missing flight, consignee details or expected delivery time | Auto-prompts for missing info and confirms ready-for-release |
| Customs Clearance Instructions | Documents or information needed by customs broker missing | Ensures required documents and broker details are included |
| Agent/Partner Updates | Hard to track who replied and what's next | Summarizes thread and defines clear next action |